Mosaic Planning and Controls

Policies & Legal Information



Mosaic will be a recognised leader in the effective application of project management training, systems and processes to the overall benefit of society.

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Mission Statement

Mosaic will seek to enhance the success of its clients by working with them to improve their project management capabilities. Our services will be tailored to meet the specific requirements of each individual client and project in the most cost effective manner.

Mosaic's services will use recognised conventions, standards and quality procedures to facilitate successful outcomes. Success will be achieved by enhancing and supporting the capability of our clients to plan, schedule, manage, monitor and control (at the appropriate level of detail) project and system related processes to generate value.

Quality Policy

Mosaic will consistently strive to deliver effective project management training and services, that conform to recognised conventions and (where appropriate) standards. The assessment of the effectiveness of any particular training or service will be made solely from the client's perspective and will take into account the clients level of sophistication, operational requirements and intended methods of working. Mosaic recognises that to achieve optimum effectiveness, each solution must be structured realistically, delivered within an agreed time and cost framework and (where appropriate) be designed to operate profitably within the client's unique corporate culture.

To achieve these objectives, Mosaic will develop, market and support a select range of project management training courses backed by sound methodologies and a network of professional consultants committed to delivering quality outcomes consistent with this policy.

Training Guarantees

Mosaic guarantees to work with each trainee who has purchased an exam preparation course until they pass their examination*.

This guarantee is conditional on the trainee making reasonable efforts to comply with any recommendations and suggestions made by Mosaic’s trainers. Whilst there will be no charge for Mosaic’s ‘support until you pass’; Mosaic will not pay for examination re-sit fees or any other associated costs and expenses incurred by the trainee.

*Note: PMI change and update their examinations at regular intervals (at least once every 4 years), this guarantee does not apply if a person has simply neglected to take the examination they were trained for. However, where an examination change occurs after a person has failed an examination and before they can reasonably re-sit the 'old exam', the guarantee will apply to the provision of support based on the new examination requirements (subject to Mosaic having developed new materials).

Training Course Fee Refund Policy

A full refund of all course fees paid for any classroom course offered by Mosaic will be made on request, provided the withdrawal of the trainee from the course is advised to Mosaic, by the trainee, 14 days (2 weeks) prior to the commencement of the course. There is no entitlement to a refund for cancellations made within 14 days of the course commencement, however, consideration of a partial refund or transfer to another course will be given in the event of exceptional circumstances; any such consideration will be at the sole discretion of Mosaic's management.

If any course is cancelled by Mosaic, or the scheduled dates are changed. Trainees will be offered the option of a full refund or re-booking into a similar course at a date of their choosing (including the re-scheduled course if appropriate).

There will be no refund of course fees paid for Mentored Email™ and other similar one-on-one courses except in the most unusual circumstances or if Mosaic is unable to continue to provide the course for any reason.

Note: Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: 
· to cancel your service contract with us; and 
· to a refund for the unused portion, or to compensation for its reduced value. 
You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

Employment Policy

Mosaic is an equal opportunity employer. Without compromising the quality of our services, we will at all times seek to :-

  1. Provide equal opportunities to all people, regardless of age, sex, race or religion to participate in or work on our projects.
  2. Comply with all aspects of the law in respect of discrimination.
  3. Be aware of the potential for assisting disadvantaged groups when seeking to employ staff or obtain assistance from contractors.
  4. Comply with all relevant occupational health and safety requirements applicable to the location of each workplace, service delivery or training course.

Environment Protection Policy

Mosaic will seek to minimise the impact of its operations on the environment. Without compromising the quality of our services, we will at all times seek to :-

  1. Recycle paper and other consumables.
  2. Use electronic communication systems in preference to hard copy.
  3. Minimise the consumption of fuel, power and other resources.
  4. Be aware of the potential for improved environmental outcomes when appraising clients projects and make recommendations appropriate to the scope of our brief.

Privacy Policy

Visitors to this site

Protecting your privacy and your personal information is an important aspect of the way Mosaic Project Services creates, organises and implements our activities on-line and off-line. Our privacy policy supports and endorses the Australian Privacy Principles and the EU General Data Protection Regulation (GDPR).

Mosaic Project Services Pty. Ltd. treats all personal data with respect and integrity. We will only collect confidential, private and/or personal information from our clients with their prior knowledge and consent. The information collected will be limited to the minimum needed to accurately record the training activities undertaken by clients and/or to process and ship any goods or services purchased. All such information will be provided by the client directly.  Click here to read our full set of privacy policies

Any enquiry or complaint regarding information held by Mosaic Project Services Pty Ltd, or its use, may be made via any of our ‘contact us’ options.



Legal Information

Trademarks and Trademark Usage

The data contained within this site includes references to corporate logos, product and corporate names that are trademarks or registered trademarks of other businesses. All such references are used only for explanation and to the owner's benefit without intent to infringe. The following trademarks are specifically recognised:

The ‘mosaic’ logo is a Trademark of Mosaic Project Services Pty Ltd.

'Mentored Email' is a Trademark of Mosaic Project Services Pty Ltd.

Stakeholder Circle® is a Registered Trademark of Stakeholder Management Pty Ltd, used with permission.

SRMM® is a Registered Trademark of Stakeholder Management Pty Ltd, used with permission.

Project Management Institute, USA -

The following marks and logos are trademarks of the Project Management Institute, Inc. registered in the United States and other nations:

  • 'PMI®' 'Project Management Institute' and the 'PMI logo'; 
  • 'PMP®', 'Project Management Professional®' and 'Project Management Professional (PMP)®'; 
  • 'Certified Associate in Project Management (CAPM)®' and 'CAPM®'; 
  • 'PfMP®' and 'Portfolio Management Professional (PfMP)®'; 
  • 'PgMP®' and 'Program Management Professional (PgMP)®'; 
  • 'PMI-RMP®' and 'PMI Risk Management Professional (PMI-RMP)®'; 
  • 'PMI-SP®' and 'PMI Scheduling Professional (PMI-SP)®'; 
  • 'PMI-PBA' and 'PMI Professional in Business Analysis (PMI-PBA)®'; 
  • 'PMI-ACP' and 'PMI Agile Certified Practitioner (PMI-ACP)®'; 
  • 'Empowering the Future of Project Management®'; 
  • 'SeminarsWorld®' and 'eSeminarsWorld®'; 
  • 'Making project management indispensable for business results.®' and 'Building professionalism in project management®'; 
  • 'OPM3®', 'OPM3® ProductSuite' and 'Organizational Project Management Maturity Model'; 
  • 'PMI Certified OPM3 Assessor' and 'PMI Certified OPM3 Consultant'; 
  • 'PathPro®' and 'PM PORT®'; 
  • 'PMBOK®' and 'Project Management Body of Knowledge®'; 
  • 'PM Network®', 'PMI Today®' and 'Project Management Journal®'; 
  • 'PMI Registered Education Provider®' and the 'PMI R.E.P. logos'; 
  • '®', the logo, 'Projects At Work®' and the PW logo; 
  • 'Pulse of the profession®'; 
  • 'The PMI Talent Triangle®' and the PMI Talent Triangle logos. 

A Guide to the Project Management Body of Knowledge, Sixth Edition (PMBOK® Guide) ©2017 Project Management Institute, Inc. Copyright and All Rights Reserved.

A Guide to the Project Management Body of Knowledge, Fifth Edition (PMBOK® Guide) ©2013 Project Management Institute, Inc. Copyright and All Rights Reserved.

PMI has not participated in the development of this web site, nor in the development of any of the training courses offered by Mosaic for PMI certifications. PMI does not endorsed or otherwise sponsor this web site, has not reviewed the contents for accuracy or content and makes no warranty or representation, express or implied, as to its accuracy or content. PMI does not have any financial interest in, and has not contributed any financial resources to Mosaic. Additionally, neither PMI nor Mosaic make any warranty, guarantee or representation, express or implied, that the successful completion of any course offered by Mosaic will result in the completion or satisfaction of any certification eligibility requirement or standard except to the extent approved by PMI under its R.E.P. agreement with Mosaic that the hours and content of Mosaic's PMP and CAPM exam preparation courses are pre-approved to meet PMI's eligibility requirements for the time Mosaic remains a PMI approved GLOBAL REGISTERED EDUCATION PROVIDER (R.E.P.).

PMI's qualifications are certificates and credentials. The American National Standards Institute (ANSI) defines a certificate program as a non degree granting education or training program consisting of (1) specified learning outcomes within a defined scope and (2) a system designed to ensure individuals receive a certificate only after verification of successful completion of all program requisites including but not limited to an evaluation of learner attainment of intended learning outcomes. According to National Organization for Competency Assurance (NOCA), a professional credential, such as those offered by PMI, is a voluntary process by which a non governmental agency grants a time limited recognition and use of a credential to an individual after verifying that he or she has met predetermined and standardized criteria.


Disclaimer & Price Information

The collection of electronic documents and references incorporated into this web site deal with matters of a technical nature in general terms only and should not be relied on for specific advice. Readers should contact Mosaic Project Services Pty Ltd or their advisers for specific information or advice before acting on any of the matters, services or products discussed or referenced in this site.

No responsibility can be accepted for any loss or damage caused to (or by) any person acting upon the information contained within this web site. Mention of products is for informational purposes only and constitutes neither an endorsement nor a recommendation. Mosaic Project Services Pty Ltd assumes no responsibility with regard to the selection, performance or use of these products based on the information contained in this site. For further information please contact

Although this website includes links providing direct access to other Internet sites, Mosaic takes no responsibility for the content or information contained on those other sites, and does not exert any editorial or other control over those other sites.

All prices quoted on this site are for information only and may change without warning. Please contact Mosaic Project Services Pty Ltd via telephone or email to confirm the current price for any goods, training or services you may be considering purchasing. See Mosaic's contact details

Training course and workshop information:
- The start of each course is dependent on adequate registrations, a full refund will be provided if any course does not proceed.
- Maximum class sizes apply.
Fees are for individuals (group training by quotation).
- Mosaic's training guarantee applies.
- Mosaic's refund policy applies to course fees


Copyright Notice

The contents of this site, including all visible text and graphics plus underlaying electronic codes are Copyright © 2012 Mosaic Project Services Pty Ltd and Casablanca Management Pty Ltd, and may not be copied, reproduced or used in any way without the express written permission of Mosaic Project Services Pty Ltd except as defined below:-

Permitted use of data:  

  1. Individuals and/or businesses may use any of the published papers, including conference papers, White Papers, 'core' and 'discussion' papers, for reference or research under a
    Creative Commons License   Creative Commons Attribution 3.0 Unported License

  2. Referenced businesses may make use of their own business' information in any way they see fit.

  3. Any other use expressly allowed in writing by Mosaic Project Services Pty Ltd to an individual or corporation.